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Thank you for purchasing from Olde Green Cupboard Designs. Purchases & Returns: BECAUSE OF FEDERAL COPYRIGHT LAWS, ALL PATTERNS, E-PATTERNS, & BOOKS ARE NON-REFUNDABLE, NO EXCEPTIONS...order carefully! Non-pattern type items maybe returned within 10 days of receipt of order at the expense of the purchaser, unless the items are damaged in shipping. Regardless of the return reason, please email Olde Green Cupboard before sending anything back. Picture proof of damage must be provided via email to Olde Green Cupboard before any refund of shipping will be issued. All components of the item returned must be included for full refund of that item. If we've made an error in/with your order, please contact us and we'll take care of you one on one (oldgreencupboard@aol.com or 904-742-1100). Shipping: Mailings are shipped out through USPS standard and/or priority pricing based on weight and size per the USPS rates. Some handling costs maybe added where applicable. International mailings are also based on USPS rates per weight and size.